These are the conditions of booking of “Tsokas Travel” N. TSOKAS & Co. The contract between the parties is made on the terms outlined herein. Because our Terms & Conditions contain legal obligations, we encourage you to read them carefully. They form the basis on which bookings are accepted by “Tsokas Travel”. By making/accepting a reservation through tsokas.com or any affiliated website, and booking a service provided by our Company you agree to have read, understood, and fully accept all our Terms & Conditions as listed below. If you disagree with any part or parts of our Terms & Conditions, please do not proceed to use this website. By using tsokas.com or any affiliated website, you agree to be legally bound by these terms, which shall take effect immediately. “Tsokas Travel” may modify and amend online these Terms & Conditions at any time in its sole discretion. “Tsokas Travel” will provide notice to you by posting such changes on the site.
As a condition of your use of tsokas.com or any affiliated website, you warrant that:
- You are at least 18 years of age;
- You possess the legal authority to create a binding legal obligation;
- You will use this website in accordance with these Terms of Use;
- You will only use this website to make legitimate reservations for you or for another person for whom you are legally authorized to act;
- You will inform such other persons about the terms that apply to the bookings you have made on their behalf and
- All information supplied by you on this website is true, accurate, current and complete. We retain the right at our sole discretion to deny access to anyone to this Website and the services we offer, at any time and for any reason, including, but not limited to, for violation of these Terms & Conditions.
User accounts
You need to create a personal account and provide information about yourself in order to use some of the features on the site and book tours and activities. You are responsible for maintaining the confidentiality of your account password. You are also responsible for all activities that occur in connection with your account. You agree to notify us immediately of any unauthorized use of your account. We have the right to close your account at any time for any reasonable reason. If your booking or account shows signs of fraud, abuse or suspicious activity, we may cancel any bookings associated with your name, email address or account, and close any associated accounts. If you have conducted any fraudulent activity, we reserve the right to take any necessary legal action and you may be liable for monetary losses to N. TSOKAS & Co, including litigation costs and damages.
Site Content
You can contribute to the site in a number of different ways, including writing reviews and uploading photos, (“Content”). We may use your content in a number of different ways, including displaying it on the site, distributing it, using it in advertisements. We reserve the right to remove inappropriate content from the site and you are full responsible for your content if it violates any third party right, copyright, trademark, privacy or property right. If we use your content in any advertisements you are not entitled to any compensation.
Prices
Prices are based on known costs in April 2022 and are subject to change without notice. Prices listed on Tsokas Travel site are per person unless otherwise specified. Prices are subject to change without notice, until the confirmation of the booking.
Prices do not include
(Unless stated) Gratuities to guide, driver, personal items, lunches and drinks. Gratuities are at your discretion and are really appreciated if given.
Payment
Tsokas Travel accept VISA and MASTERCARD and there is no extra fee for processing credit card payments. Full payment by credit card is required to make a reservation. Cardholder must be present at the time of payment. Payment will be listed as N. Tsokas & Co on the credit card statement. No refunds are available once a tour or service has commenced, or in respect of any package, accommodation, meals, or any other services utilized.
Printer
Please ensure you have a working printer before proceeding, as you will need to print your ticket/voucher. Please print and sign your online ticket – Bring with you on day of travel.
Drivers
Drivers must work under strict legal and time restrictions and therefore you will be dropped back at the pickup points, depending on the traffic conditions. Your guide will be happy to assist and advise you. Please be aware that your Driver is not permitted to enter archaeological sites and museums and offer a guiding service.
Guides
On the various tours lecture is in English unless there is a previous arrangement to lecture and to another language. Guided Tour may be operated in two languages.
Smoking
Smoking is not permitted but all tours make frequent stops.
Food and Drink
In the interest of the safety and comfort of all passengers, we ask you not to bring hot food or drinks onto the coach.
Pets
All kinds of animals are forbidden in all our tours and trips.
Clothing
Entrance to churches and monasteries visited in our tours is not allowed to gentlemen and ladies with no proper outfit. During spring and summer months, please remember to bring your hat and sunscreen.
Children age 5-17 years
Children under seventeen must be accompanied by an adult. Infant 1-3 years free.
Seniors
Age 65 years and over (Passport should be shown on the day of travel).
Students
At the time of booking must have student I.D. and be able to show it on day of travel.
Cancellation
Except otherwise stated, tour or package or any product cancelled without due notice are subjected to a cancellation fee according to the following scale:
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- Short Tours: for full day and half-day tours, a refund will be made up to 48 hours prior to tour departure date and time. Cancellation within 2 calendar days before the services begin you will be charged a 100% cancellation fee (no refund).
- Multiday tours: once booked, cancellations 100% apply for those cancelled 1-15 days prior to tour departure date and time and 30% apply for those cancelled 16 -30 days prior to tour departure date and time. Detailed cancellation policy is written on your voucher / ticket.
- Private tours & Shore excursions: as well as Special request/Private tours AND/OR Tours/Attractions/products including train or flight ticket and/or overnight accommodation:
– Cancellation between 30 to 16 calendar days before services begin: You will be charged 5% cancellation fee.
– Cancellation between 15 to 7 calendar days or less before the service: you will be charged a 50% cancellation fee.
– Cancellation between 6 to the day of the services or after: You will be charged a 100% cancellation fee (no refund).
- Timing is calculated in accordance with the time zone of the tour.
- Gift Certificate: Gift certificates are non-cancellable and are non-refundable.
Cancellations by Tsokas Travel or its suppliers
We reserve the right to cancel any of the services, without any penalties beyond offering a full refund.
Amendments
On site amendments are aloud subject to availability up to 1 hour prior to departure. Tsokas.com does not charge a fee to amend or change the dates of an existing booking if the request is received by our Customer Care team more than three (3) days ahead of your confirmed travel date. All other date-change requests and amendments are subject to availability by our suppliers and/or service providers;
Lost property
Whilst every effort is made to return lost property, N. TSOKAS & Co cannot be held responsible for property left on the coach. Property found must be collected from our office at Mitropoleos 96, Thessaloniki, for those participating in our Thessaloniki tours and for Athens tours from our office in Mesogeion Ave. All the other should speak with their local provider.
Personal insurance
Is not included. Please discuss this with your Travel Agent or your Insurance broker.
Tour information
While touring, please note that seats are on a first come first serve basis. We may, at our discretion, require any person to withdraw from any tour if we deem their acts or conduct offensive or a nuisance to other passengers, and we shall have no further liability. We reserve the right to cancel any tours due to lack of demand and also to use vehicles as dictated by demand. We also reserve the right to alter at any time any price, place visited, itinerary owing to unforeseen circumstances. Every endeavor will be made to advise passengers in advance of any alterations which are deemed necessary.
In the event of any passenger not being carried for any cause whatsoever, no liability will be accepted by the operators beyond the refund of the fares. Should the passenger fail to arrive or arrive late at the starting point or during the tour, then no liability whatsoever can be entertained.
Voucher / ticket
You will receive a personalized TSOKAS TRAVEL Voucher for each tour, transfer, event, or service booked. You must provide signed the original, authentic TSOKAS TRAVEL Voucher to the appropriate service provider to redeem your tour, ticket, or package.
Special Offers
All offers displayed on the website can only be booked online.
Passports & visas
A Passport valid for all countries to be visited must be carried and it is your responsibility to ascertain from your Travel Agent what visas are required.
Accident or Loss
We have no liability for loss, damage, delay, inconvenience, or direct or consequential loss, however caused, unless due to our employees’ negligence, in which case our liability is limited (except for death or personal injury) to a maximum of the refund of the tour cost. We do not own or manage the ships, vehicles and restaurants used and we have no liability for loss or damage caused by the proprietors or operators thereof. Baggage is at owner’s risk throughout the tours.
What the prices include
This is specifically stated on each tour web page.
Third Party Products
Tickets bought through third party suppliers may carry a different set of terms of conditions for which we are not responsible. Please note that on you voucher/tickets cancellations details will be written.
General conditions
Each tour operates to sufficient demand. In the event of “Places of Interest” being closed, or weather or road conditions en – route or any potential events that are beyond the control of our Company (such as strikes, manifestations, floods, etc.) and prevent the tour as advertised being operated, every endeavor will be made to substitute an alternative, but the company reserves the right to alter arrangements or cancel and cannot be held responsible for non-performance.
No servant or agent of ours can vary our conditions and any such purposed variation shall be of no effect unless it has been signed by one of our directors.
If you are experiencing any issues or problems during the tour, please contact us by the email address listed below. If you do not have a working cell phone to send the email, please ask your driver to call the office from his cell phone so we can help you and resolve any issues you may be experiencing. If you experienced any issues during your tour and did not contact the company during the tour to rectify the situation, you agree to inform the company by email of the issues you experienced and allow the company to make reasonable attempts to resolve your issues satisfactorily before publishing any complaints anywhere publicly, including social websites, peer review sites, blogs, and any other areas on the internet. If the company resolves your issues satisfactorily and the matter is resolved, you agree to refrain from publishing any negative comments, ratings, or reviews about our services on the internet or otherwise. Failure to honor this agreement is considered a violation of the contract and the terms you agreed to prior to booking your service. All complaints must be in writing and should be submitted within 21 days of the service you were provided.
All matters concerning this booking shall be subject to Greek Law. You hereby consent to the exclusive jurisdiction of the Athens courts in all disputes arising out of or relating to the use of this website. Use of this website is unauthorized in any jurisdiction that does not give effect to all provisions of these terms and conditions, including without limitation this paragraph.
If any part of this agreement is determined to be invalid or unenforceable pursuant to applicable law including, but not limited to, the warranty disclaimers and liability limitations set forth above, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of the agreement shall continue in effect.
Contact us
For customer service issues please contact us at the email address listed here: info@citysightseeing-thessaloniki.com
